With PHEPLE FCU’s Audio Response, our 24-hour telephone teller system, you can reach your accounts anytime day or night. In fact, we’ve put a teller in your home, office, car, or anywhere there is a touch-tone telephone. Read the full Audio Response brochure.
By Calling Audio Response, You Can:
Check your share and loan balance
Make check withdrawals
Make loan payments
Inquire about cleared checks
Check on deposits
Check on withdrawals
And much, much more!
It’s Easy To Use!
Accessing Your Account Is Easy:
Enter “1” for experienced users
Enter your member number, followed by the # key
Press “1” to confirm
Enter your four-digit password, followed by the # key
Follow the system prompts
To Use Audio Response, You Will Need The Following:
Your member number
Press the # after you enter a share ID
Press ** to repeat the current menu
Enter the exact amount for each transaction, including dollars and cents (example: for $100.00 enter 10000#)
When you call Audio Response, the friendly voice will guide you through your transaction. Changes that you make to your account are made immediately, accurately and confidentially.
Things To Remember:
Once in the system, you will be asked for a three digit Account ID number. A complete listing is available by following the system prompts.
Some of the more commonly used suffixes and their conversion numbers are listed below:
Regular Savings: 000
Special Savings: 004
Money Marketing: 030
Christmas Club: 059
Vacation Club: 056
HSA Savings: 008
HSA Checking: 018
We strongly urge that you change this password once you’re in the system.