New Mastercard® Debit and Credit Cards Coming Soon

At Pheple Federal Credit Union, we're committed to enhancing your banking experience. We're thrilled to announce that on June 16, we are upgrading our Visa debit and credit cards to new Mastercard® cards. This conversion represents a significant improvement in our services, ensuring you have access to a seamless and secure payment experience.

Important Dates to Remember:

  • Before June 16: Look out for your new Mastercard® debit and credit cards arriving in your mailbox. Please follow the accompanying instructions to activate your new card(s) before June 16. Continue using your existing Visa debit and credit cards until June 16. Your new Mastercard® cards will not work until June 16.

  • June 16: Please note that all existing Visa debit and credit cards will be deactivated. From this date forward, please start using your new Mastercard® cards for all transactions.

What You Need to Do:

  1. Activate Your New Card(s): Upon receiving your new Mastercard® debit and credit cards, follow the enclosed instructions to activate your card by June 16.

  2. Update Automatic Payments: If you have any automatic payments or subscriptions linked to your old Visa cards, you’ll need to update them after the date provided with your new Mastercard® card information to avoid any interruptions in service.

  3. Enjoy Enhanced Benefits: Your new Mastercard® cards come with enhanced security features and benefits designed to protect your transactions and offer you more convenience.

Frequently Asked Questions:

  • Once you receive your new card, you should activate it by calling the number listed on the activation label on the front of the card. For Debit cards, when calling the number to activate the card, you will be prompted to set a PIN.

    Here’s a few more pro tips for an easy activation:

    • Be sure that you are calling from the phone that is listed as primary on the account for that card.

    • The voice activation is very sensitive so try pressing mute and use the phone’s keypad to type in your numbers.

    • Having trouble? Come see us in a branch for assistance or give us a call!

  • Yes, the card number, expiration date, and CVV number will be different than your current card. You’ll need to update your automatic and saved payment information after the card conversion. 

    Don’t forget to update your card information wherever you have it saved! Digital Wallet, iCloud, Amazon, subscriptions, streaming services, and anywhere that it's set up to pay a bill. 

  • Yes, digital wallet capabilities will be available for your new Mastercard. We will notify you via email and social media as soon as this is available!

  • No. Your payment will still be due on the 28th of each month.

  • Yes, our credit card payment options are not changing. Click here to learn more.

  • For purchases made using your Pheple FCU Mastercard® credit card, you’ll have new, enhanced benefits, including: 

    • Travel Accident Insurance: Provides cardholders, their spouse/domestic partner, and unmarried dependent children with automatic common carrier accidental death and dismemberment coverage up to $250,000. Also includes $100 per day Baggage Delay. 

    • MASTERRENTAL Coverage: When you rent a vehicle for fifteen (15) days or less, the covered cardholder and those designated in the rental agreement as authorized drivers are covered for physical damage and theft of the vehicle, loss of use charges, and towing charges to the nearest collision repair facility. 

    • Purchase Assistance: Coverage for damaged or stolen items within ninety (90) days of purchase. 

    • Extended Warranty: Double the original manufacturer's warranty for up to twelve (12) months. 

    • MASTERASSIST Travel Assistance Services: Travel assistance before and during travels, and medical, legal, and roadside assistance services. 

 

Questions or Assistance?

Should you have any questions or require assistance with the transition, our dedicated team is here to help. Contact us or visit any of our branches. We're committed to making this transition as smooth as possible for you.

Thank you for being a valued member of Pheple Federal Credit Union. We look forward to continuing to serve you with excellence.