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Meet Phoebe

Starting February 26, 2026: A faster way to get help, with the same Pheple People behind it

illustration of brown haired woman wearing a headset and a nametag that reads Phoebe

Say hello to Phoebe, our new AI-assisted virtual assistant. Phoebe is here to help answer quick questions and get you connected faster when you contact Pheple FCU.

Most importantly: You are always in control. If you prefer to speak with a person, you can reach a live team member at any time.

What Phoebe can help with

Phoebe is great for simple, informational questions such as:

  • Hours and locations

  • General information about our products and services

  • Helping point you to the right next step

Phoebe’s goal is to help you get answers quickly, especially when you just need basic information.

Phoebe does best with shorter phrases, but she's great at asking follow-up questions if needed to make sure that you get the exact information you need!

 

Want to talk to a live person?

No problem. If you’re calling, just say: “I want to speak to a live person.” You’ll be connected to the same Contact Center team you know and trust.

 

More ways to connect are coming soon

We’re expanding options so you can choose what works best for you. In addition to phone support, features like enhanced web chat are coming soon, and you’ll also be able to connect through Online Banking as these tools roll out.



 

Frequently Asked Questions

  • The way you contact us isn’t changing. You can still call or text us at (724) 834-5580. In the coming months, we will be premiering enhanced web chat on this website, which will allow you to connect with a credit union representative faster than ever before.

  • We made this improvement because you spoke and we listened. Members asked for a smoother, faster way to reach us. Phoebe helps us reduce waiting and focus our team’s time where it matters most.

  • Phoebe is here to support our service, not replace it. We are not reducing staff. Our people are still here, and we are always happy to help.

  • Phoebe does best with shorter phrases, but she's great at asking follow-up questions if needed to make sure that you get the exact information you need!

  • Phoebe can answer basic informational questions and provide general details about products and services (like hours, locations, and where to find information about accounts and loans).

  • No. You can speak to a live person whenever you want.

  • Right now, Phoebe is designed to help with general questions. If you need account-specific help, we’ll connect you with a team member. Eventually, you will be able to ask Phoebe account-specific questions, similar to our current CU*Talk Bank-by-Phone system, but in a much easier-to-use format.

  • You can ask to speak to a live person at any time, and we’ll take it from there.